Carn to Coast Health Centres – Trevithick Surgery in Camborne

I have had an ongoing problem with my knees for some time and have had several x-rays and physio appointments over the years regarding this. However the problem has slowly become more acute and is now causing me pain, severe, discomfort and even difficulty walking.

So I filled in a Carn to Coast klinik form on the 7th December last year. I was contacted next day by phone, I was surprised and impressed at the speedy response. The very pleasant person on the phone asked me a few questions and we agreed an x-ray should probably be the first step, it should be no problem and just needed to be OK’d and referred by my doctor to the hospital. I was pleased with the result and waited for that to happen, but after 2 weeks I had still not heard a thing and as I had a routine blood test at Trevithick surgery on 21st December I took the opportunity to enquire as to what was happening and was told that the doctor had been sent the message on 19th December and would be in touch soon. A week passed by and still nothing, so I phoned the surgery on 29th December and they said they would leave a note for the doctor regarding this. That was 2 weeks ago so it is now 5 weeks since I raised a perfectly routine request via the Klinik and absolutely nothing has happened. I have a friend who is also with carn to coast and was recently referred for an x-ray and the whole thing only took a couple of days. So what precisely is the problem and why the delay?. The irony is that the staff at Carn to coast from receptionists to nurses and doctors are great and I have always found them highly professional, pleasant and polite. It is just the dismal organisation and poor communication that seems to let the whole show down, which is a shame really.Show more

However after over 5 weeks, I am no further on and feeling very let down, in pain and ignored by the system and wondering how on earth I can get carn to coast to even notice that I exist.